Question 1

Is K9 AI truly private? Where does my data go?

Accepted Answer

Yes. K9 AI runs entirely on Australian cloud infrastructure in Sydney. Your prompts, responses and files are processed and stored in-region and never leave Australia. Web search is off by default. If your administrator turns it on, only the search terms are sent to external search providers; it is always blocked for OFFICIAL: Sensitive and PROTECTED work. We do not store conversation history on third-party model provider servers, and your data is never used to train any AI model. Subscription payments are processed by Stripe, so billing details (such as name, email and card) are handled outside Australia. Stripe never receives any chat, prompt, file or AI data.

Question 2

What does "sovereign AI" mean?

Accepted Answer

Sovereign AI means your organisation retains full control over its data — including where it is processed and who can access it. With K9 AI, all AI models run in Sydney, pinned in-region with no cross-region routing.

Question 3

How do government agencies buy K9 AI?

Accepted Answer

The usual path is a 30-minute briefing, our security pack for your security team, then a pilot with a small group of staff. When you move to a paid plan, we can bill by invoice: you receive Australian tax invoices (with GST) payable by bank transfer on agreed payment terms, so no credit card is needed. Request a briefing, the security pack or a pilot from this page.

Question 4

What does the trial include?

Accepted Answer

Signing up with your work email creates a 14-day trial for your organisation with up to three users. Trials run on the Pro plan, with a daily usage allowance shared across your organisation that resets each day. Two-factor authentication is required for all trial users. If you need more users or a larger allowance for an evaluation, ask us about a pilot.

Question 5

Can I try K9 AI before committing?

Accepted Answer

Yes. You can start a free 14-day trial today with no credit card required, and test K9 AI against your team's real workflows before choosing a plan. For a larger or more structured evaluation, we can set up a pilot.

Question 6

How quickly can my team be up and running?

Accepted Answer

There is no infrastructure for you to set up. You register, invite your team through the admin portal, configure your organisation's classification and access policies, and start using K9 AI. If you need custom configuration, such as knowledge connectors or assistants, we will agree a timeline with you.

Question 7

Which AI models does K9 AI use?

Accepted Answer

K9 AI provides access to three models: Mistral Large 3 (powerful reasoning, coding, and writing), NVIDIA Nemotron 3 Super (research and agentic work), and Ministral 14B (fast, lightweight tasks). Our auto-orchestration layer selects the right model for each query automatically. You can also choose manually.

Question 8

Can K9 AI create documents?

Accepted Answer

Yes. Ask in chat and K9 AI can create downloadable Word (.docx), PowerPoint (.pptx), Excel (.xlsx), PDF, CSV and plain-text files. Generated files are checked before they are offered for download, and you should still review them before use.

Question 9

Can K9 AI use our own documents and business knowledge?

Accepted Answer

Yes. You can bring your own data through file uploads, Amazon S3, or SharePoint. K9 AI uses secure retrieval-augmented generation (RAG) to find the relevant approved content when someone asks a question. Your content stays private and is never used to train or improve the AI models.

Question 10

What can the built-in workspace assistants do?

Accepted Answer

The APS Writing Style Assistant turns rough drafts into clear, accessible Australian Government content, while the Policy & Procedure Navigator finds relevant authorised policy, cites its sources, and turns requirements into practical next steps. Administrators control which assistants are available and which approved knowledge they can use.

Question 11

How does K9 AI protect sensitive information in prompts?

Accepted Answer

K9 AI checks supported content against your organisation’s classification and redaction policies. Contextual inspection uses the strongest configured model only for classifications your administrator permits. Requests are blocked when required inspection cannot be completed. Safe Sharing Studio adds Word and PDF review, authorised collaboration and approval before downloading a sharing copy; detection still requires human review.

Question 12

Is web search available in K9 AI?

Accepted Answer

Only if your organisation turns it on. Web search is off by default. If your administrator turns it on, only the search terms are sent to external search providers; it is always blocked for OFFICIAL: Sensitive and PROTECTED work. Organisation administrators can enable it in the admin portal. With web search off, K9 AI answers from the models and your organisation's approved knowledge, so it may not know about very recent events.

Question 13

How is K9 AI different from ChatGPT or Microsoft Copilot?

Accepted Answer

K9 AI focuses on Australian model processing, classification-aware controls, authorised knowledge and auditable sharing workflows. It combines role-based access, redaction and Safe Sharing Studio in one workspace. Other products’ residency, processing and data-handling terms depend on their plans and settings; compare the current terms against your organisation’s requirements.

Question 14

Is K9 AI suitable for government and regulated industries?

Accepted Answer

Yes. K9 AI is designed with Australian government and regulated-industry requirements in mind. It runs on Australian cloud infrastructure in Sydney whose in-scope services have been IRAP-assessed up to PROTECTED. K9 AI is undergoing an independent IRAP assessment up to PROTECTED, expected to complete by December 2026. Role-based access control, audit logging, prompt classification, and data sovereignty controls are all built in.

Question 15

What is Consensus mode?

Accepted Answer

Consensus gives you a second opinion. Two different AI models answer your question independently, then their answers are compared. You get one final answer plus a short summary of where the models agreed, where they differed, and how confident you can be, so you know how far to trust it before acting on it.

Question 16

How does role-based access control work?

Accepted Answer

Your organisation is managed through the K9 AI admin portal. As an admin, you can invite users, assign roles (user or admin), require two-factor authentication (on by default), set data classification defaults, and review audit and prompt logs. Users only see what their role permits — ensuring appropriate access at every level.

Question 17

Does K9 AI retain my conversation history?

Accepted Answer

K9 AI stores your conversation history within the platform so you can return to previous chats — this is held in K9 AI's Australian infrastructure. Your administrator sets how long it is kept (until deleted, or from 30 days to 7 years) and can place legal holds. Your conversations are never retained by, or used for training by, the underlying AI model providers (currently Mistral and NVIDIA models, run in Sydney).

Question 18

Can we use our own encryption keys?

Accepted Answer

Yes, as an option. An administrator can encrypt the organisation’s new conversations and uploaded files with an encryption key only your organisation controls. Every use of the key is logged on your side, and if you revoke access, within minutes that content can no longer be read, including by K9. Content created before you switch it on is not re-encrypted.

Question 19

What compliance frameworks does K9 AI support?

Accepted Answer

K9 AI's architecture is designed to support Australian compliance requirements including the ISM (Information Security Manual) and ASD Essential Eight, on IRAP-assessed Australian cloud hosting. K9 AI is undergoing an independent IRAP assessment up to PROTECTED, expected to complete by December 2026. The built-in audit logging, role-based access, two-factor authentication enforcement, and data sovereignty controls are specifically chosen to help organisations meet these frameworks. For specific compliance documentation, request our security pack or contact hello@k9cyber.com.au.

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